Doesn’t everyone want to be part of something ‘cool’? Yes, it is simply human nature. A paying client definitely wants to be part of something special AND wants to be someone special. In fact, a client pays good money to purchase a membership in your ‘club’ or business. But, not every business has a Cool Club. [Read more…]
Avoiding the Blame Game
The phrase ‘root cause analysis’ conjures a range of employee responses from “Oh great, management is gonna fire somebody!” to “Finally, we needed to get to the bottom of this issue months ago.” After your organization experiences a failed project or client-facing effort, [Read more…]
Stay on the Balcony!
Are you looking ahead, forecasting, predicting…um, guessing? Yikes, this is a tough place for detail-oriented or clarity-driven leaders to feel comfortable. That might be why it is so hard to keep our leadership activities at ‘high-level’ or as Heifetz and Linsky suggested in Leadership on the Line, ‘stay on the balcony’. [Read more…]
Gen Y or Gen “Y”ou?
We are quite familiar with the negative stereotypical descriptions of Generation Y. Millennials are “presumed to be lazy, entitled, delusional, narcissistic and unreliable.”* (Ouch!) But, Russ Minary,** Founder of On Purpose Enterprises LLC, has a new take on the differences [Read more…]
Curious or Committed?
Big plans require big action. It’s far too easy to confuse our curiosity about a brilliant idea and our commitment to a brilliant idea! The better the idea, the more we want to see it come to fruition. We can fall in love with a new concept, yet we rarely fall in love with the effort necessary to bring a concept into reality. [Read more…]
Heroes in a Crisis Culture
Oh no! It’s a work crisis– customers can’t connect to mission critical software or a quality issue is discovered in the last shipment. It’s time to call in the heroes. Heroes are people who typically work behind the scenes while maintaining massive expertise about the inner-workings of company’s systems, processes, and requirements. [Read more…]
Part 4: Performing after the Norm
Forth of a four part series reviewing Stages of Group Development.
Believe it or not, the once chaotic team is now experiencing attachment! Because the team is accomplishing its goals, members of the group develop a fondness for one another. [Read more…]
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