“What’s going well?” is the first of five questions I ask my clients during our initial Strategy Session. This question is first, because it is one of the hardest questions (second only to my fourth question).1 The question is challenging because [Read more…]
Heroes in a Crisis Culture
Oh no! It’s a work crisis– customers can’t connect to mission critical software or a quality issue is discovered in the last shipment. It’s time to call in the heroes. Heroes are people who typically work behind the scenes while maintaining massive expertise about the inner-workings of company’s systems, processes, and requirements. [Read more…]
Walk Through the Open Door
Recently, I was in a beautiful lobby surrounded by glass. From the center, you could peer through walls of glass into the restaurant, spa, and gift shop. Every door was made of glass, too! Concerned about walking into a glass wall, I quickly adopted the habit of spotting the silver handles and following the directions on the small circular labels below indicating Push or Pull. [Read more…]
Think Time IS a Thing
Hurried hallway conversations, buzzing cell phones, auto-corrected text messages, chat message requests, and the (always longer than a minute), “Do you have a minute?” visits to your office… Yikes! When do you have time to think? If we don’t consistently hide, unplug and make time for thinking, it just doesn’t happen. [Read more…]